Data protection

RWE privacy policy

Thank you for your interest in our company. Your privacy is important to us, and you should always feel safe and comfortable when visiting our website. That’s why we have put both technical and organizational measures in place to ensure we observe the relevant legislation at all times. This document describes the information we may gather and what we do with it.
RWE AG is responsible for the content and services made available on this website.

RWE Aktiengesellschaft
RWE Platz 1
45141 Essen
Germany
T +49(0)201-51790
F +49(0)201-51795005
E-mail RWE Aktiengesellschaft

If you have any questions about privacy, contact the data protection officer at:

RWE AG
Datenschutzbeauftragter (Data Protection Officer)
RWE Platz 6
45141 Essen
Germany
E-mail dataprotection@rwe.com

Personal data

You alone decide whether or not to provide us with your personal data, e.g. as part of a registration process or contact enquiry. In general we will use your personal data to help us answer your enquiry, process your order, or give you access to special information, products or services.

When you register, submit a contact enquiry, etc., you may voluntarily make personal data available to us. This may mean we have to communicate your data to a Group member company. Your data is not shared with third parties outside the Group unless this is expressly required under the terms of your enquiry or the product or service you request. You will be advised of this at the appropriate point. If you wish, you can also provide us with personal data via applications incorporated in our platform (e.g. contact forms or services for which you need to set up a user account). The use of these applications may be subject to conditions that differ from this Privacy Information. We will expressly draw your attention to this by way of additional privacy clauses. Art. 6 para 1 (b) of the EU General Data Protection Regulation (GDPR) serves as the legal basis for the processing of personal data for the performance of a contract to which you are a party. Cases in which we need to obtain the consent of the data subject to process his or her personal data are governed by Art. 6 para 1 (a) GDPR.

General information

If you access our websites or view a file, data relating to this process will be stored in a log file on our web server. Apart from your IP address, this data is not linked to you personally. We therefore cannot identify which user viewed which data. But if you access our website, data transmitted to us by your browser is automatically gathered and stored.

This involves the following data:

The domain name of the website you came from
The websites that you visited in our system
The names of the files you viewed
The date and time you viewed a file
The name of your Internet Service Provider
And your PC operating system and browser version, as appropriate
The host name of the accessing computer
Language settings

This data is collected for security and/or statistical purposes and to optimize our Internet presence. This data is not attributed to specific people, and is not associated with other data sources. Data is saved for six months and then deleted. Your data is not disclosed to third parties. In exceptional cases we may be obliged to release personal data only when ordered to do so by the competent authorities, if required in order to avert a risk, for law enforcement purposes or for other reasons as determined by the law.

IP addresses

We deliberately avoid logging IP addresses in clear text when you use our websites. Before being saved in our web server log file, your IP address is pseudonymized using a process that complies with privacy requirements. We use the pseudonymized IP addresses to identify and counter attacks, for example, or to draw up web statistics.

Web analysis and web optimization using Cookies

We use Cookies on our websites. These are used to optimize our website, to refine our services and for marketing purposes. The following describes these technologies and how they work.

When you visit one of our websites, we store information on your computer in the form of a cookie, which we automatically recognize on your next visit. Cookies are text files that are stored either in your web browser, or by your web browser on your computer. Viewing a website may store a cookie on your operating system. This cookie contains a characteristic sequence of characters that enable the browser to be clearly identified when the website is viewed again.

Using cookies helps us to give you unrestricted use of our website. They let us ensure your visit to our website is as convenient as possible. For example, they help us to adapt a website to your interests, or save your username to avoid the need to enter it again every time you visit.

Our websites give you the option of viewing and adjusting our cookie settings here. Please note that certain cookies are required for technical reasons to ensure our website continues to function correctly.

We make use of processors as per Art. 4 no. 8 GDPR for the operation and use of cookies. In some circumstances the processors may have access to your personal data that is gathered and processed using cookies. See here for a detailed overview of this data.

See here for an overview of the cookies used on our websites, the data processed in each case and the relevant recipients.

RWE uses cookies in the following categories:

Essential cookies

Essential cookies serve to maintain the technically sound operation of our website. They ensure the stability of the website, support secure log-in, and save the current progress of your order, your log-in details and your shopping cart. You can see which essential cookies we use from our full List of Cookies and Pixels, available here.

The data collected about you in this way is anonymised by technical measures to ensure it can no longer be traced back to you. This data is not stored with other personal details we collect from you. When you access one of our websites, you will be informed via a banner message about our use of cookies and also referred to this Data Protection Information. In addition, reference will be made in this context to the method you can use to block the storage of cookies in your browser settings.

This processing of your aforementioned data is necessary to safeguard the legitimate interests of RWE and is justified by balancing the respective interests in favor of RWE. Without using this data, some functions of our internet presence cannot be offered. It is essential for this process that the browser is also recognisable after you have switched pages. RWE also has a legitimate interest in processing your aforementioned personal data; namely to communicate relevant information about our intentions and business activities by operating its own websites in accordance with their intended function. Your justifiable interest that the aforementioned data is not used for this purpose does not outweigh the legitimate interest of RWE, since RWE uses this data appropriately and in accordance with the stated purpose and you also have an interest in being able to access our website in a customer-friendly manner.

You have the right to object at any time to processing of your data which has occurred as the result of a balancing of interests, if there are grounds for objection arising from your particular situation. Please refer to paragraph “Objection” in this context.
Analytical cookies

We also use cookies that help us analyse the surfing habits of users. Analytical cookies allow us to analyse the websites so we can measure the performance of our pages and improve them accordingly. In this context, we use cookies for so-called reach measurement. With the aid of these cookies, we can compile statistical profiles which are not traceable to an individual person but only relate to statistical groups. These are then used to analyse visitor habits and click patterns as well as the demographic features of our website visitors. You can view the List of Cookies and Pixels we use here. This provides information about the analytical cookies we use and also gives you the option of using all of them or objecting to the use of specific cookies and pixels. The data collected from you in this way is anonymised by technical measures to ensure it can no longer be traced back to you. This data is not stored with other personal details we collect from you. When you access one of our websites, you will be informed via a banner message about our use of cookies and also referred to this Data Protection Information. In addition, reference will be made in this context to the method you can use to block the storage of cookies in your browser settings.

This processing of your data as described above is required to safeguard the legitimate interests of RWE and is justified by balancing the respective interests in favour of RWE. RWE also has a legitimate interest in processing the aforementioned personal data, namely to communicate relevant information about our intentions and business activities by operating its own websites in accordance with their intended function. Your justifiable interest that the aforementioned data is not used for this purpose does not outweigh the legitimate interest of RWE, since RWE uses this data appropriately and in accordance with the stated purpose and you have the option of blocking the storage of cookies.

You have the right to object at any time to processing of your data which occurs as the result of a balancing of interests, if there are grounds for objecting from your particular situation. Please refer to paragraph “Objection” in this context. The simplest way to lodge your objection is to use the relevant opt-out cookie and pixel available via our List of Cookies and Pixels here.

Length of storage

After collecting the information transmitted to us via cookies and pixels, it is stored by us for the following periods of time, and then automatically deleted.

Cookie-Category	Storage period
Analytical Cookies	24 Months
Marketing Cookies	3 Months
Social Media Cookies	3 Months
Session Cookies	24 Hours

Session cookies are small units of information which we store in the working memory of your computer. A randomly generated, unique identification number forms part of a session cookie and is called the Session ID. Each cookie also contains the details of its origin and storage period.

Microsoft Application Insights

Application Insights is a service of the Azure cloud platform of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA ("Microsoft"). This service collects telemetry data from the application being used. This data is anonymous statistical data. It is not possible to establish a personal reference based on this data. The IP address used by the user is shortened and thus anonymized. The legal basis for the processing of the users' personal data is the Legitimate Interest (Art. 6 para. 1 lit. f GDPR). Raw telemetry data is deleted after 90 days.

Information about Application Insights: https://learn.microsoft.com/en-us/azure/azure-monitor/app/data-retention-privacy

Children

Unless they have permission from their parents or guardians, children should not submit personal details to RWE websites. RWE recommends that all parents/guardians instruct their children about how to deal safely and responsibly with personal details on the Internet. In any case, RWE will not deliberately collect personal details of children or in any way use or disclose such information to third parties without authorization.

Security

RWE has procedures in place to guarantee the security of your personal data. All efforts are made to protect your data against loss, destruction, forgery, manipulation, unauthorized access and unauthorized disclosure.

Links to other websites

RWE websites contain links to other websites. As the provider of our websites, we are solely responsible for the content of our own online presence. Our own content must be distinguished from content created by other providers, for which we cannot assume responsibility or ownership. We have no control over whether the linked website operators comply with the relevant privacy regulations. This Privacy Information therefore does not apply to websites of other providers, even if you view them via links on our website. Your attention is drawn to the privacy provisions of the other providers in each case. No liability on our part will be assumed for the content of third-party websites. Please advise us if you discover any relevant violations. We will inspect the links and remove them as appropriate.

Contact Form

You have the possibility to contact us via our contact form. To be able to process your request we collect the following information:

Salutation
Title
Name, Surname
E-Mail
Address
Phone Number
Company

In addition, you can use a free text to provide us with further information. We need the data so that we know who sent us an inquiry and to answer this inquiry. Personal data that you provide us with when filling out our contact form will be treated confidentially. We use your data exclusively for the purpose of processing your inquiry. The legal basis for processing is your consent in accordance with Art. 6 Para. 1 lit. a) GDPR, which you give by sending the request. We pass on your data within the group to the group company responsible for your request. In certain cases, we also use service providers who can also receive your data.

The data will be stored for as long as is necessary to answer your request. In addition, your data will be stored within the statutory retention periods.

For the contact form provided in this website responsible is:

RWE & Turcas Güney Elektrik Üretim A.Ş.
Emirhan Caddesi, Barbaros Plaza No: 113 Kat:6
34349 Dikilitaş - Besiktaş / İstanbul
Turkey
E-Mail: kisisel_verilerim@rwe.com

Questions and comments

You have the right to obtain information from us without charge regarding your saved personal data, and to object to the processing or use of your data. You can also assert your rights to have your personal data blocked, deleted or corrected. Contact us at dataprotection@rwe.com if you have any questions or suggestions regarding privacy.

You have the right to object at any time to the processing of your data on the basis of a balancing of interests or the public interest, if your particular situation provides grounds for objection. This also applies any profiling based on this provision.

If you file an objection, we will no longer process your personal data unless we can prove imperative grounds for processing worthy of protection which outweigh your interests, rights and freedoms, or the processing serves the assertion, exercise or defense of legal claims.

Objections can be made informally and should be addressed where possible to:

RWE AG, Altenessener Str. 35, 45141 Essen, Germany, E-Mail dataprotection@rwe.com

You also have the right to complain to a supervisory authority. You are free to contact the competent supervisory authority of the State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia (Postfach 20 04 44, 40102 Düsseldorf, Germany) on data protection issues.

As the Internet continues to develop, our data protection strategy may need to be adjusted accordingly. We will advise of any changes in good time via this site.

RWE Group 2020, Essen

(The above text is a translation from the German. In case of legal dispute, the German original shall apply)